Thursday, November 10, 2011

At last, word from Amazon, after calling every customer service number available.

At last, word from Amazon, after calling every customer service number available.

From: cust.service03@amazon.com
Reply To: cust.service03+AXPKHFDMUYG14@amazon.com
To: allbookreviews@aol.com
Sent on: Nov. 1,2011

Sent from the Internet (Details)
Hello Shirley,
As mentioned in our last message, we took this action because your reviews were found to be in violation of our guidelines and participation agreement. We won't reinstate your reviewing permissions for this account. Please take a look at this page for details about our guidelines:
http://www.amazon.com/review/guidelines/review-guidelines.html
I understand you're upset, and I'm sorry we haven't been able to address your concerns to your satisfaction. However, we won't be able to offer any additional insight or action on this matter.
Thanks for your understanding.
Best regards,
Shaun B.
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com

Unbelievable!
The “Earth’s Most Customer-Centric Company” indeed! It is beginning to look like authors will have to pay KirkusIndie Review $425-575 for a review in order to have it posted on Amazon.com. This is a very disturbing notion and one the authors should know about. I need not remind authors that there are hundreds of other sites that will be happy to post reviews that don’t cost an arm and a leg. I encourage everyone to take advantage of these sites for your promotion.
By the way, this is not over. I shall continue to email, phone and contact as many people in Amazon as possible until I get my answer. I now have a number for headquarters in Seattle. That is my next step.

Shirley A Roe, Managing Editor
Allbooks Review Int.
www.allbooksreviewint.com

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